Frequently Asked Questions

For a detailed step-by-step guide, please refer to our How to Guide

Your parent or guardian will need to create an account on your behalf. To get started, ask you parent or guardian to set up their own VEM Account. They can then become an account leader and create a member account for you. Please see our How to Guide.

If you're 18 or older with a VEM Account, you can set up and manage accounts for family and friends. Each account creates a Member Account where you are the leader. As a leader, you can register Members for ODFW workshops and events, update profiles, and receive notifications. Members must complete their own volunteer and onboarding, but once done, leaders can sign them up for volunteer events.

To create a Member account for a child 12 or younger, you must be their parent or legal guardian. You can choose whether to let your child to have direct access to their account.

When you set up a Member Account for family or friend older then 13, the Member will have account credentials to let them log in and make changes to their account. Members 18 and older may unlink you as a leader and take over management of their account at any time.

Please see our How to Guide. 

You'll need to provide: 

• First and Last Name
• Phone Number
• Date of Birth
• Gender & Ethnicity
• Residential and Mailing Address
• Oregon Residency Status 
• A valid and unique email address
• A secure password

Verifying your email address helps us ensure that we have the correct contact information for you and that you are the owner of the email address provided. This step also helps to enhance the security of your account.

See the help page for access to information and how to guides.  For system issues, help with system navigation and account set and management, contact customer support: 

Customer Support

Monday – Friday

7 AM – 6 PM PST (except Federal holidays)

855-686-1055

odfw-help@payitgov.com

If you've been notified that your volunteer information was migrated to the VEM system, click the Password Reset and enter your email address from the notification.

Important!  If you need to update your email address, you may do so after accessing your migrating account by editing your email address in your account profile. 

See the help page for access to information and how to guides.  For system issues, help with system navigation and account set and management, contact customer support: 

Customer Support

Monday – Friday

7 AM – 6 PM PST (except Federal holidays)

855-686-1055

odfw-help@payitgov.com

Online education courses for Hunter and Bowhunter are now linked to ODFW's Volunteer and Event Management (VEM) system.  By providing your VEM account number, your course information will automatically transfer into the VEM system. For individuals 18+ who successfully complete an online Hunter education course, this means you'll be able to log into VEM and view and print your ODFW Hunter Education Certificate immediately.  

For more information on how these changes will impact you, please see our article: Hunter and Bowhunter Certification process

To view your Hunter or Bowhunter Certification in VEM, go to your profile and select Certifications. If your certificate is listed, click the view/print button. For detailed instructions, refer to the "How to View/Print Your Hunter or Bowhunter Certificate" guide.

Duplicate Hunter Education Card Request

Find your VEM Account Number:

Upon login, open your Profile (purple circle in the top right corner).  Your VEM Account Number will be located on the top of your Profile Menu, under your username.  See our step-by-step guide here. 

Find the VEM Account Number for your Child or Member Account:

Follow this step-by-step user guide to find the VEM Account Number for your child or member acount. 

A Managed Relationship occurs when a VEM user (Leader) creates an account for another person (Member). The Leader can perform certain actions on behalf of the Member.  This setup ensures compliance with COPPA for children aged 0-12, requiring parent/legal guardian authorization.

Individuals aged 18+ can create a Managed Relationship for those aged 13+. To create an account for children aged 0-12, the creator must be the child's parent or legal guardian.

As a Leader, you can register Members for workshops and events. If the Member is an active volunteer, you can also sign them up for volunteer opportunities.

Members aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can disconnect their account at any time via their account profile.  STEPS – log-in, Select Account Profile (purple circle in the upper right), select ‘Managed Relationship’ and click ‘Disconnect from leader account’. 

Members aged 13+ can access their account if an email was provided during setup. For children aged 0-12, the Leader can choose to grant account access.