Frequently Asked Questions

We encourage you to provide as much information as possible when setting up your profile. However, at a minimum, you must include the following details to create an account:

  - First and Last Name
  - Email Address (this will become your account username, except youth accounts with no email address provided)
  - Phone Number
  - Date of Birth
  - Gender and Ethnicity (as listed on your government-issued identification)
  - Oregon Residency Status
  - Residential and mailing address(es)

View ODFW's VEM System Policies for more information.

Many existing Hunter, Bowhunter, and Angler Education, and RV Host volunteers were migrated into VEM June 2024. However, volunteers 12 and younger were not migrated into VEM because youth volunteers require parental consent prior to registering for a volunteer opportunity.

To see if you have a migrated account, follow these steps:

1. Go to VEM.myodfw.com, click on the Account button in the upper right corner of your screen and click Forgot Password.

2. Enter the email address that ODFW has on file for your volunteer work.

3. You will receive an email to reset your VEM account password. Click the link in the email and enter your new password.

4. Return to the login screen and enter your email address as the username and the password just created. 

Adult Accounts can be linked to, and given authority to manage, other Contact Accounts in VEM, such as the adult’s child or partner.  When this link is created between accounts, it is referred to as a Managed Relationship between Associated Contacts. Within a managed relationship, the Account that is set up to manage another is known as the Leader. Contact Accounts that are managed by the Leader are referred to as Members.

The Leader can:

- Modify the Member’s existing event and volunteer opportunity registration.
- Submit payment on Member’s behalf for Event fees.

Per the Federal Trade Commission's Children's Online Privacy Protection Rule (COPPA), one parent or legal guardian is permitted to manage (lead) a youth that is under the age of 13. More than one parent or legal guardian can manage (lead) a youth’s account who is age 13 or older.

Create an account for Members under the age of 13 (Youth)

- Once the Leader has created their account, they will login, navigate to their profile, and select Managed Relationships.

- Click Create a New Managed Relationship.
- Complete the Personal Details and review and attest to the Parent/Guardian COPPA Consent.

Providing an email address for Youth is optional. It is recommended that the Leader provide their email if they are not providing a unique email for the Youth, as it’s the method ODFW uses to communicate with users about workshops, events and volunteer opportunities.

Members aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can disconnect their account at any time via their account profile.

To disconnect your account from a Leader:

Click Create Account:

Choose your Registration Type:

Many Education and RV Host volunteers that were active before June 2024 may have an existing migrated account. To access your migrated account for the first time:

From the Account Login screen, click Forgot Password, and enter your email address that ODFW has associated with your volunteer application.

A password reset email will be sent to you with a unique link that you will click on to verify and access your migrated account.

NOTE: If you receive an error message stating that your Managed or Merged Account is pending verification, click the link in the email you received from ODFW regarding your merged account.

Follow the prompts to setup your account and establish a username and password. You will need access to your email to verify your account and complete setup. Verifying your email address helps us ensure you are the owner of the provided email address and enhances the security of your account. It also confirms we have the correct contact information for you.

Your profile is where you can manage your contact information, emergency contact information, and account settings. We recommend ensuring your profile stays current, with relevant and valid information for you.

  - To access your profile, click the profile drop-down in the upper right corner and select Profile.
  - Navigate through the tabs to view and edit information as necessary. If you change any information, you will need to click Save before exiting the page.

1. From the Login screen, click Forgot Password.

2. Enter the email address associated with your account.

3. You will receive an email with a unique link to reset your password. Click the link and create a new password.

4. Return to the login screen to login using your new password. 

If you need to delete your account, contact ODFW, 800-720-6339.

Please be advised, deleting your account will mean you will lose access to all of your history in VEM, including access to your certificates and volunteer applications.

An active VEM account is required prior to registering for an event.

1. Login to your account

2. Navigate to the event’s details page and click +Begin Registration

3. The event will be added to your Shopping Cart. Navigate to your cart and complete the checkout process.
   - If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.
   - If there is no fee, continue to the steps in the checkout process to complete your registration.

An active VEM account for BOTH the parent/legal guardian AND the youth attending the event is required prior to registering for an event.

1. As the parent/legal guardian, login to your account and click on your name in the upper right of the page.

2. Click View This Page As and select the youth member that you are registering for an event.
  * If you do not select your youth’s profile, you will be registering for yourself.

3. Go to the event’s detail page check the Attest here box, acknowledging that you are responsible for your youth.

-          4. Click Register and then Checkout

-          5. View and agree to the Terms and Conditions, then click Complete Transaction

- If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.

- If there is no fee, continue to the steps in the checkout process to complete your registration.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

1. To view and manage an existing event registration, login to your account and click on your name in the upper right of the page.

2. Select My Class & Event Participation

3. Click Manage next to the event

4. Click Withdraw from this Event, and click Yes to confirm your withdrawal. An email will be sent to the event lead, notifying them of your withdrawal.

If you paid a fee for this registration, and it is more than 7 days from the event's start date, then a refund will automatically be sent to you.

Please allow 10 business days for the refund to be completed.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

Cancel your registration

1. Cancel your registration: Login to your account and click on your name in the upper right of the page

2. Select Event Participation

3. Click Manage next to the event

4. Click Withdraw from this Event, and click Yes to confirm your withdrawal.

   - If there are any fees paid for this event and the withdraw is completed more than 7 days before the event starts, you will receive a full refund.

 Register your youth

1. Click View This Page As and select the youth member that you are registering for an event.
  * If you do not select your youth’s profile, you will be registering for yourself.

2. Go to the event’s detail page check the Attest here box, acknowledging that you are responsible for your youth.

3. Click Register and then Checkout

4. View and agree to the Terms and Conditions, then click Complete Transaction

- If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.

- If there is no fee, continue to the steps in the checkout process to complete your registration.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

1. If you haven't already, create an account and login. (For instructions on how to create an account, refer to the How to create an account FAQ on this page.)

2. On the homepage, under Select an Activity, click on Volunteer with ODFW to see volunteer positions available.

3. Find the volunteer opportunity you are interested in, click on the card to open the details of the position and apply. 

4. To apply, click Apply for this Volunteer position. This starts your application. It will remain in progress until all registration requirements are complete and you have submitted your application through the "Checkout" process.

* If you need to leave the page and complete your application at a later time, login to your account, and locate your application by navigating to your Dashboard and clicking Manage Applications.

5. Click Manage/Complete Requirements 

6. Tasks to be completed will be indicated by an Action Required status. Click the Action button to open the task and follow the prompts to complete it. 

Manage and view your volunteer application in the Volunteer Applications page.

Registration in Progress
Your volunteer application has been started. Verify that you have completed all registration requirements and complete the "Checkout" process to submit your application.

Preliminary
The application is in review.

Pending
Initial registration is completed. ODFW is awaiting the results of onboarding requirements and background checks. During this phase, you may register for events. 

Active
All onboarding requirements are completed. You are now an active volunteer and may register to volunteer for events.

Active - Action Required
There are tasks to complete post-registration or to renew your volunteer application and retain your position. The renewal window is 90 days to complete the task from the renewal start date and can be due annually, every 2 years, 8 years, or more, depending on the task. 

Inactive
You are unable to volunteer for this volunteer position and cannot register to volunteer for events under this position. Any existing volunteer event registrations will be removed.

Inactive - Action Required
One or more post-registration or renewal tasks have exceeded the 90-day grace period and are now overdue. You are unable to register for volunteer events until these tasks are completed. Existing volunteer event registrations are not impacted.

If you have requested to be withdrawn from your volunteer position or held an Inactive status for 12 months, your application will no longer appear under ‘Volunteer Applications’.  You may re-register for the position if it is available. 

1. Login to your account and click Volunteer with ODFW under Select an Activity, and click Yes under Positions included in active events? to view available positions. To help filter your search, use the additional search parameters.

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2. Click on the event card and scroll to the Volunteer Opportunities section. If the registration window for volunteers is open, click on the Select a Volunteer Position dropdown menu to select the position you are registering for. 

* You must be an active volunteer for the position you are registering for.
- If there are registration requirements, review the requirements by clicking Action next to that requirement and follow the prompts to complete the task.
- Once all requirements are complete, click Submit Registration.
- Go to your Shopping Cart in the upper right corner of the page and complete the Checkout process. (There is no cost to volunteer for an event. The cart is functionality used to complete your registration and will appear as $0 due).
- Review and agree to the Terms and Conditions and click Complete Transaction. You will receive a confirmation email when successfully completed.

To view your volunteer registration, click on your name in the upper right corner of the page, and select Volunteer Applications, locate the registration and select View Opportunity Details.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

Questions about volunteer positions, application statuses, duties, restrictions, requirements, and background checks, contact the ODFW Statewide Volunteer Program, ODFW.VolunteerProgram@odfw.oregon.gov.

1. To view and manage an existing volunteer opportunity registration, login to your account and click on your name in the upper right of the page.

2. Select Volunteer Activities

3. Click Manage next to the event

4. If there are outstanding registration requirements, they will be listed here. Complete the requirements before the event start to secure your volunteer spot at this event.

5. To withdraw from an event, click Withdraw from this Volunteer Opportunity, and click Yes to confirm your withdrawal. An email will be sent to the event lead, notifying them of your withdrawal.

Questions about volunteer positions, application statuses, duties, restrictions, requirements, and background checks, contact the ODFW Statewide Volunteer Program, ODFW.VolunteerProgram@odfw.oregon.gov.

Volunteer applications do not have a set term or end-date. However, some positions have requirements or tasks that the volunteer must complete to keep their application active.

Questions about volunteer positions, application statuses, duties, restrictions, requirements, and background checks, contact the ODFW Statewide Volunteer Program, ODFW.VolunteerProgram@odfw.oregon.gov. 

Customer Support

Monday – Friday

7 AM – 6 PM PST (except Federal holidays)

Phone

Main (503) 947-6000
(800) 720-6339

In-Person

ODFW Headquarters

4034 Fairview Industrial Dr SE

Salem, Oregon 97302

1. Login to your account and click on your name in the upper right corner

2. Select Certifications

3. A list of certifications that ODFW has a record of will display here. View or print your certifications from this screen

If you don't see a certification listed, you can either complete the course again or request a duplicate hard card. There is a $10 fee for the manual historical records search, regardless of the outcome.

Individuals aged 18+ can create a Managed Relationship for those aged 13+. To create an account for children aged 0-12, the creator must be the child's parent or legal guardian.

As a Leader, you can register Members for workshops and events. If the Member is an active volunteer, you can also sign them up for volunteer opportunities.