Frequently Asked Questions

Categories

Create an Account
What information do I need to provide to create an account?

The following information is required to create an account: 

  • First and last name
  • Phone number(s)
  • Date of birth
  • Gender and ethnicity (as listed on your government-issued identification)
  • Residential and mailing address(es)
  • Whether you are an Oregon resident or visitor
  • A valid and unique email address

View ODFW's VEM System Policies

Why do I need to verify my email address?

Verifying your email address helps us ensure you are the owner of the provided email address and enhances the security of your account. It also confirms we have the correct contact information for you.

Who can I contact for further assistance?

Visit the Help Center for additional information on site navigation and account access troubleshooting. To speak to a Customer Support Specialist, call or email: 

Customer Support

Monday – Friday, 7 AM – 6 PM PST (except Federal holidays)

How do I access my migrated account?

Many existing (adult) volunteers from the Hunter, Bowhunter, and Angler Education, and RV Host programs were migrated into VEM when the system first launched. Volunteers under the age of 13 were not migrated into VEM. Migrated volunteers will need to access their existing account to setup a login, complete their volunteer profile, and manage their existing volunteer applications. 

*Note: Migrated accounts will have a 6-digit number (e.g. 9000001)

To access your migrated account:

1. Go to VEM.myodfw.com, click on the Account button in the upper right corner of your screen and click Forgot Password.

2. Enter the email address that ODFW has on file for your volunteer work.

3. You will receive a Password Reset email. Click the link in the email to setup a new password.

4. Return to the login page and log in using your email address as the username and the password just created. 

Volunteer Registration
How do I register to Volunteer with ODFW?
Follow our how-to Register as an ODFW Volunteer guide for step-by-step instructions.  If this is your first time volunteering, you'll want to Create an Account first.  
User Support
How do I contact customer support?

See the help page for access to information and how to guides.  For system issues, help with system navigation and account set and management, contact customer support: 

Customer Support

Monday – Friday

7 AM – 6 PM PST (except Federal holidays)

855-686-1055

odfw-help@payitgov.com


Hunter and Bowhunter Certification
Why do I need a VEM Account Number to take an online hunter or bowhunter course?

Providing your VEM Customer Number in your online Hunter and Bowhunter Education course registration allows us to receive your certification status upon course and exam completion. If you pass the exam, your digital certification will be immediately available in your VEM account and a hard card will be mailed to your address provided in your VEM account. Youth under the age 18 will not have immediate access to their certification because they are required to attend an in-person Field Day to complete their education and earn their certification.

Read More
Hunter and Bowhunter Certification Process

How to view/print your Hunter or Bowhunter Certificate

To view your Hunter or Bowhunter Certification in VEM, go to your profile and select Certifications. If your certificate is listed, click the view/print button. For detailed instructions, refer to the "How to View/Print Your Hunter or Bowhunter Certificate" guide.


How can I request a duplicate hunter education card?
How do I lookup my VEM Account Number?

Find your VEM Account Number:

Upon login, open your Profile (purple circle in the top right corner).  Your VEM Account Number will be located on the top of your Profile Menu, under your username.  See our step-by-step guide here. 

Find the VEM Account Number for your Child or Member Account:

Follow this step-by-step user guide to find the VEM Account Number for your child or member acount. 

How to Create an Account for my 0-12 year old and lookup their VEM Account Number?
Follow our user guide for step-by-step instructions on creating an account for youth age 0-12 and looking up their account number. 
Managed Relationships
What is a Managed Relationship?

A Managed Relationship occurs when a VEM user (Leader) creates an account for another person (Member). The Leader can perform certain actions on behalf of the Member.  This setup ensures compliance with COPPA for children aged 0-12, requiring parent/legal guardian authorization.

Who can create a Managed Relationship?

Individuals aged 18+ can create a Managed Relationship for those aged 13+. To create an account for children aged 0-12, the creator must be the child's parent or legal guardian.

What can I do as a leader?

As a Leader, you can register Members for workshops and events. If the Member is an active volunteer, you can also sign them up for volunteer opportunities.

Can a Member disconnect their account from the leader?

Members aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can disconnect their account at any time via their account profile.  STEPS – log-in, Select Account Profile (purple circle in the upper right), select ‘Managed Relationship’ and click ‘Disconnect from leader account’. 

Can a Member access their own account?

Members aged 13+ can access their account if an email was provided during setup. For children aged 0-12, the Leader can choose to grant account access.

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