Frequently Asked Questions

We encourage you to provide as much information as possible when setting up your profile. However, at a minimum, you must include the following details to create an account:

• First and Last Name
• Email Address (this will become your account username, except youth accounts with no email address provided)
• Phone Number
• Date of Birth
• Gender and Ethnicity (as listed on your government-issued identification)
• Oregon Residency Status
• Residential and mailing address(es)

View ODFW's VEM System Policies

Verifying your email address helps us ensure you are the owner of the provided email address and enhances the security of your account. It also confirms we have the correct contact information for you.

For additional information on site navigation and troubleshooting account access, visit the Help Center. If you need further assistance, you can contact a Customer Support Specialist by phone or email, Monday – Friday, 7 AM – 6 PM PST (except Federal holidays), 855-686-1055 / odfw-help@payitgov.com.

For event registration support, contact the event’s Lead listed on the event's detail page.

For event registration refunds, contact our Licensing Team, 503-947-6000 or 800-720-ODFW (6339).

For questions related to a volunteer application or onboarding requirements, contact our Statewide Volunteer Program, ODFW.VolunteerProgram@odfw.oregon.gov. 

Many existing Hunter, Bowhunter, and Angler Education, and RV Host volunteers were migrated into VEM June 2024. However, volunteers 12 and younger were not migrated into VEM because youth volunteers require parental consent prior to registering for a volunteer opportunity.

To see if you have a migrated account, follow these steps:

1. Go to VEM.myodfw.com, click on the Account button in the upper right corner of your screen and click Forgot Password.

2. Enter the email address that ODFW has on file for your volunteer work.

3. You will receive an email to reset your VEM account password. Click the link in the email and enter your new password.

4. Return to the login screen and enter your email address as the username and the password just created. 

See the help page for access to information and how to guides.  For system issues, help with system navigation and account set and management, contact customer support: 

Customer Support

Monday – Friday

7 AM – 6 PM PST (except Federal holidays)

855-686-1055

odfw-help@payitgov.com

Providing your VEM Customer Number in your online Hunter and Bowhunter Education course registration allows us to receive your certification status upon course and exam completion. If you pass the exam, your digital certification will be immediately available in your VEM account and a hard card will be mailed to your address provided in your VEM account. Youth under the age 18 will not have immediate access to their certification because they are required to attend an in-person Field Day to complete their education and earn their certification.

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Hunter and Bowhunter Certification Process

• Login to your VEM account and click on your name 
• Select Certifications 
• A list of certifications that ODFW has a record of will display here. View or print your certifications from this screen. 
• If we don't have your certificate, you can:?
  • Complete the online course through one of our partners
  • Request a duplicate Hunter Education Card (There's a $10 fee for the search of manual search of historical records, regardless of the outcome.) 

Historical Certifications: When you register for a VEM account, the system will match your information to historical certification records going back to 1980. If it finds a certificate, it will be added to your account. 

Duplicate cards can be requested by submitting a completed Duplicate Hunter Education Card Request Form (pdf) by mail (ODFW, ATTN: Hunter Education Duplicate, 4034 Fairview Industrial Dr. SE, Salem, OR 97302), fax (503-947-6009) or in person at any ODFW office that sells licenses.

Payment Methods:

Credit Card
Fax or mail a completed Duplicate Hunter Education Request Form to the fax number or address above, or submit a completed, signed form in person at any ODFW office that sells licenses.  DO NOT email any request forms, since they contain credit card information. Once a request has been received by Hunter Ed staff, it will take approximately three weeks for you to receive a duplicate card in the mail. If a record cannot be found, a payment will not be processed and your credit card will not be charged. Notification will be sent if a record cannot be found.

Cash, check, or money order
If you choose to request a duplicate card with cash, check, or money order complete a Request Form and send payment to: (ODFW, ATTN: Hunter Education Duplicate, 4034 Fairview Industrial Dr. SE, Salem, OR 97302), or in person at any ODFW office that sells licenses. For walk-in requests, we cannot guarantee that staff will be available to process the request immediately. Be prepared to leave a completed Request Form and to receive a follow-up call by ODFW staff once the record has been located. Payment will be processed at the time the record is found. If payment is sent in the mail and a record cannot be found, a refund may take up to 10 weeks.

Find your VEM Account Number:

Upon login, open your Profile (purple circle in the top right corner).  Your VEM Account Number will be located on the top of your Profile Menu, under your username.  See our step-by-step guide here. 

Find the VEM Account Number for your Child or Member Account:

Follow this step-by-step user guide to find the VEM Account Number for your child or member acount. 

A Managed Relationship occurs when a VEM user (Leader) creates an account for another person (Member). The Leader can perform certain actions on behalf of the Member.  This setup ensures compliance with COPPA for children aged 0-12, requiring parent/legal guardian authorization.

Individuals aged 18+ can create a Managed Relationship for those aged 13+. To create an account for children aged 0-12, the creator must be the child's parent or legal guardian.

As a Leader, you can register Members for workshops and events. If the Member is an active volunteer, you can also sign them up for volunteer opportunities.

Members aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can disconnect their account at any time via their account profile.  STEPS – log-in, Select Account Profile (purple circle in the upper right), select ‘Managed Relationship’ and click ‘Disconnect from leader account’. 

Members aged 13+ can access their account if an email was provided during setup. For children aged 0-12, the Leader can choose to grant account access.