Frequently Asked Questions

We encourage you to provide as much information as possible when setting up your profile. However, at a minimum, you must include the following details to create an account:

  - First and Last Name
  - Email Address (this will become your account username, except youth accounts with no email address provided)
  - Phone Number
  - Date of Birth
  - Gender and Ethnicity (as listed on your government-issued identification)
  - Oregon Residency Status
  - Residential and mailing address(es)

View ODFW's VEM System Policies for more information.

Many existing Hunter, Bowhunter, and Angler Education, and RV Host volunteers were migrated into VEM June 2024. However, volunteers 12 and younger were not migrated into VEM because youth volunteers require parental consent prior to registering for a volunteer opportunity.

To see if you have a migrated account, follow these steps:

1. Go to VEM.myodfw.com, click on the Account button in the upper right corner of your screen and click Forgot Password.

2. Enter the email address that ODFW has on file for your volunteer work.

3. You will receive an email to reset your VEM account password. Click the link in the email and enter your new password.

4. Return to the login screen and enter your email address as the username and the password just created. 

Adult Accounts can be linked to, and given authority to manage, other Contact Accounts in VEM, such as the adult’s child or partner.  When this link is created between accounts, it is referred to as a Managed Relationship between Associated Contacts. Within a managed relationship, the Account that is set up to manage another is known as the Leader. Contact Accounts that are managed by the Leader are referred to as Members.

The Leader can:

- Modify the Member’s existing event and volunteer opportunity registration.
- Submit payment on Member’s behalf for Event fees.

Per the Federal Trade Commission's Children's Online Privacy Protection Rule (COPPA), one parent or legal guardian is permitted to manage (lead) a youth that is under the age of 13. More than one parent or legal guardian can manage (lead) a youth’s account who is age 13 or older.

Create an account for Members under the age of 13 (Youth)

- Once the Leader has created their account, they will login, navigate to their profile, and select Managed Relationships.

- Click Create a New Managed Relationship.
- Complete the Personal Details and review and attest to the Parent/Guardian COPPA Consent.

Providing an email address for Youth is optional. It is recommended that the Leader provide their email if they are not providing a unique email for the Youth, as it’s the method ODFW uses to communicate with users about workshops, events and volunteer opportunities.

Members aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can disconnect their account at any time via their account profile.

To disconnect your account from a Leader:

Click Create Account:

Choose your Registration Type:

Many Education and RV Host volunteers that were active before June 2024 may have an existing migrated account. To access your migrated account for the first time:

From the Account Login screen, click Forgot Password, and enter your email address that ODFW has associated with your volunteer application.

A password reset email will be sent to you with a unique link that you will click on to verify and access your migrated account.

NOTE: If you receive an error message stating that your Managed or Merged Account is pending verification, click the link in the email you received from ODFW regarding your merged account.

Follow the prompts to setup your account and establish a username and password. You will need access to your email to verify your account and complete setup. Verifying your email address helps us ensure you are the owner of the provided email address and enhances the security of your account. It also confirms we have the correct contact information for you.

Your profile is where you can manage your contact information, emergency contact information, and account settings. We recommend ensuring your profile stays current, with relevant and valid information for you.

  - To access your profile, click the profile drop-down in the upper right corner and select Profile.
  - Navigate through the tabs to view and edit information as necessary. If you change any information, you will need to click Save before exiting the page.

1. From the Login screen, click Forgot Password.

2. Enter the email address associated with your account.

3. You will receive an email with a unique link to reset your password. Click the link and create a new password.

4. Return to the login screen to login using your new password. 

If you need to delete your account, contact ODFW, 800-720-6339.

Please be advised, deleting your account will mean you will lose access to all of your history in VEM, including access to your certificates and volunteer applications.

An active VEM account is required prior to registering for an event.

1. Login to your account

2. Navigate to the event’s details page and click +Begin Registration

3. The event will be added to your Shopping Cart. Navigate to your cart and complete the checkout process.
   - If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.
   - If there is no fee, continue to the steps in the checkout process to complete your registration.

An active VEM account for BOTH the parent/legal guardian AND the youth attending the event is required prior to registering for an event.

1. As the parent/legal guardian, login to your account and click on your name in the upper right of the page.

2. Click View This Page As and select the youth member that you are registering for an event.
  * If you do not select your youth’s profile, you will be registering for yourself.

3. Go to the event’s detail page check the Attest here box, acknowledging that you are responsible for your youth.

-          4. Click Register and then Checkout

-          5. View and agree to the Terms and Conditions, then click Complete Transaction

- If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.

- If there is no fee, continue to the steps in the checkout process to complete your registration.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

1. To view and manage an existing event registration, login to your account and click on your name in the upper right of the page.

2. Select My Class & Event Participation

3. Click Manage next to the event

4. Click Withdraw from this Event, and click Yes to confirm your withdrawal. An email will be sent to the event lead, notifying them of your withdrawal.

If you paid a fee for this registration, and it is more than 7 days from the event's start date, then a refund will automatically be sent to you.

Please allow 10 business days for the refund to be completed.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

Cancel your registration

1. Cancel your registration: Login to your account and click on your name in the upper right of the page

2. Select Event Participation

3. Click Manage next to the event

4. Click Withdraw from this Event, and click Yes to confirm your withdrawal.

   - If there are any fees paid for this event and the withdraw is completed more than 7 days before the event starts, you will receive a full refund.

 Register your youth

1. Click View This Page As and select the youth member that you are registering for an event.
  * If you do not select your youth’s profile, you will be registering for yourself.

2. Go to the event’s detail page check the Attest here box, acknowledging that you are responsible for your youth.

3. Click Register and then Checkout

4. View and agree to the Terms and Conditions, then click Complete Transaction

- If there is a fee due, you will be connected to the state’s secure payment portal to process your payment and complete your registration.

- If there is no fee, continue to the steps in the checkout process to complete your registration.

Questions about the event, contact the Event Lead listed on the Event’s detail page.

1. If you haven't already, create an account and login. (For instructions on how to create an account, refer to the How to create an account FAQ on this page.)

2. On the homepage, under Select an Activity, click on Volunteer with ODFW to see volunteer positions available.

3. Find the volunteer opportunity you are interested in, click on the card to open the details of the position and apply.