Frequently Asked Questions
Categories
The following information is required to create an account:
- First and last name
- Phone number(s)
- Date of birth
- Gender and ethnicity (as listed on your government-issued identification)
- Residential and mailing address(es)
- Whether you are an Oregon resident or visitor
- A valid and unique email address
View ODFW's VEM System Policies
Verifying your email address helps us ensure you are the owner of the provided email address and enhances the security of your account. It also confirms we have the correct contact information for you.
Visit the Help Center for additional information on site navigation and account access troubleshooting. To speak to a Customer Support Specialist, call or email:
Customer Support
Monday – Friday, 7 AM – 6 PM PST (except Federal holidays)
- 855-686-1055
- odfw-help@payitgov.com
Many existing (adult) volunteers from the Hunter, Bowhunter, and Angler Education, and RV Host programs were migrated into VEM when the system first launched. Volunteers under the age of 13 were not migrated into VEM. Migrated volunteers will need to access their existing account to setup a login, complete their volunteer profile, and manage their existing volunteer applications.
*Note: Migrated accounts will have a 6-digit number (e.g. 9000001)
To access your migrated account:
1. Go to VEM.myodfw.com, click on the Account button in the upper right corner of your screen and click Forgot Password.
2. Enter the email address that ODFW has on file for your volunteer work.
3. You will receive a Password Reset email. Click the link in the email to setup a new password.
4. Return to the login page and log in using your email address as the username and the password just created.
See the help page for access to information and how
to guides. For system issues, help with system navigation and account set
and management, contact customer support:
Customer Support
Monday – Friday
7 AM – 6 PM PST (except Federal holidays)
855-686-1055
Providing your VEM Customer Number in your online Hunter and Bowhunter Education course registration allows us to receive your certification status upon course and exam completion. If you pass the exam, your digital certification will be immediately available in your VEM account and a hard card will be mailed to your address provided in your VEM account. Youth under the age 18 will not have immediate access to their certification because they are required to attend an in-person Field Day to complete their education and earn their certification.
To view your Hunter or Bowhunter Certification in VEM, go to your profile and select Certifications. If your certificate is listed, click the view/print button. For detailed instructions, refer to the "How to View/Print Your Hunter or Bowhunter Certificate" guide.
Find your VEM Account Number:
Upon login, open your Profile (purple circle in the top right corner). Your VEM Account Number will be located on the top of your Profile Menu, under your username. See our step-by-step guide here.
Find the VEM Account Number for your Child or Member Account:
Follow this step-by-step user guide to find the VEM Account Number for your child or member acount.
A
Managed Relationship occurs when a VEM user (Leader) creates an account for
another person (Member). The Leader can perform certain actions on behalf of
the Member. This setup ensures
compliance with COPPA for children aged 0-12, requiring parent/legal guardian
authorization.
Individuals
aged 18+ can create a Managed Relationship for those aged 13+. To create an
account for children aged 0-12, the creator must be the child's parent or legal
guardian.
As
a Leader, you can register Members for workshops and events. If the Member is
an active volunteer, you can also sign them up for volunteer opportunities.
Members
aged 0-17 need their Leader to disconnect their account. Adults aged 18+ can
disconnect their account at any time via their account profile. STEPS – log-in, Select Account Profile (purple
circle in the upper right), select ‘Managed Relationship’ and click ‘Disconnect
from leader account’.
Members
aged 13+ can access their account if an email was provided during setup. For
children aged 0-12, the Leader can choose to grant account access.